PumpMaster Repairs receives numerous service requests every day. Managing these tickets was a daunting task until they implemented Deskhero. The platform's kanban board and ticket management feature have streamlined their ticket management process, reducing response times and improving customer satisfaction.
Deskhero's AI capabilities have been instrumental in this transformation. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has significantly reduced the time spent by customer service representatives on each ticket, allowing them to handle more queries in less time.
The AI also enhances search results. When a customer service representative searches for information to resolve a ticket, the AI uses the embeddings to find the most relevant content. This feature has improved the quality of responses provided to customers, further boosting customer satisfaction.
PumpMaster Repairs has also used Deskhero's REST API to integrate the platform with their existing systems. This integration has allowed them to automate ticket creation from their website and mobile app, further streamlining their ticket management process.
Overall, Deskhero has revolutionized PumpMaster Repairs' customer support. The platform's advanced AI capabilities have been particularly beneficial, reducing response times, improving the quality of responses, and boosting customer satisfaction.
How has Deskhero improved PumpMaster Repairs' ticket management?
Deskhero's kanban board and ticket management feature, along with its AI-powered suggested replies, have streamlined PumpMaster Repairs' ticket management process, reducing response times and improving customer satisfaction.
How does Deskhero's AI enhance search results?
When a customer service representative searches for information to resolve a ticket, the AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content.
How has PumpMaster Repairs integrated Deskhero with their existing systems?
They have used Deskhero's REST API to integrate the platform with their existing systems. This integration has allowed them to automate ticket creation from their website and mobile app.
* This article provides an example of how a fictive company in the Maintenance and repair services for pumps and compressors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
