ArmorCo receives a high volume of customer inquiries and support tickets every day. To manage these efficiently, the company uses Deskhero's AI-powered ticket management system. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies. This not only speeds up response times but also ensures that customers receive accurate and helpful information.
ArmorCo also uses Deskhero's AI capabilities to enhance the search functionality on its customer support portal. The AI system uses embeddings from the knowledge base, previous tickets, and scraped website data to provide comprehensive and accurate search results. This has led to a significant reduction in the number of support tickets, as customers are able to find the information they need more easily.
Additionally, ArmorCo leverages Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has greatly reduced the resources required to maintain the knowledge base, while ensuring that it remains up-to-date and accurate.
ArmorCo also uses Deskhero's REST API to integrate the platform with its existing systems. This ensures seamless data exchange and continuity of workflows. The API also enables ArmorCo to customize the platform to suit its specific needs, further enhancing its efficiency.
Overall, by leveraging Deskhero's advanced AI capabilities, ArmorCo has been able to significantly improve its customer service operations, leading to increased customer satisfaction and operational efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer inquiries. This significantly speeds up response times and ensures that customers receive accurate and helpful information.
How does Deskhero's AI enhance the search functionality on the customer support portal?
Deskhero's AI uses embeddings from the knowledge base, previous tickets, and scraped website data to provide comprehensive and accurate search results. This helps customers find the information they need more easily, reducing the number of support tickets.
Can Deskhero be customized to suit specific needs?
Yes, Deskhero provides a REST API that allows for customization of the platform according to specific needs. This ensures seamless integration with existing systems, smooth data exchange, and continuity of workflows.
* This article provides an example of how a fictive company in the Maintenance & Repair of Tanks & Tank Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
