BlueWave Boat Repairs receives numerous service requests and inquiries every day. Using Deskhero's advanced AI capabilities, they have been able to manage these requests more efficiently and improve their response time. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
Deskhero's comprehensive search bar, powered by AI, has also been instrumental in improving BlueWave's customer support. The support team can quickly find the information they need, reducing the time spent on each ticket and increasing their productivity.
BlueWave has also benefited from Deskhero's ability to generate knowledge base articles from various file types and even scrape data from websites. This has allowed them to build an extensive knowledge base that can be easily updated and accessed by the support team.
With Deskhero's custom fields and user groups, BlueWave can organize and prioritize their service requests more effectively. They can create custom fields for different types of requests and assign tickets to specific user groups based on the nature of the request.
By leveraging Deskhero's advanced AI capabilities, BlueWave Boat Repairs has been able to provide faster and more efficient customer support, leading to higher customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This reduces the time spent on each ticket and improves response time.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses the embeddings to provide the most relevant results when you search for a specific issue. This reduces the time spent searching for information and increases productivity.
Can Deskhero generate knowledge base articles from any type of file?
Yes, Deskhero can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from websites.
* This article provides an example of how a fictive company in the Maintenance and repair services related to water transport activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
