TechGuard receives hundreds of support requests daily, making ticket management a daunting task. With Deskhero's AI-powered ticket management system, the company can categorize and prioritize tickets based on their content and urgency. This automated process reduces manual labor and ensures that critical issues are addressed promptly.
The company also utilizes Deskhero's AI capabilities to enhance its knowledge base. By leveraging OpenAI Embeddings from previous tickets and uploaded files, Deskhero generates relevant articles for the knowledge base. This not only enriches the knowledge base but also ensures that the information is up-to-date and relevant to the customers' needs.
Deskhero's AI capabilities also come in handy when generating responses to customer queries. By analyzing previous tickets and knowledge base articles, the AI generates suggested replies, significantly reducing the time taken to respond to customer queries.
Furthermore, TechGuard leverages Deskhero's website scraping feature to keep its knowledge base updated with the latest information from relevant websites. This ensures that the support team is always equipped with the most recent and accurate information.
Overall, Deskhero's AI capabilities have enabled TechGuard to improve its customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes the content of support requests to categorize and prioritize them based on their urgency and relevance. This ensures that critical issues are addressed promptly and reduces the manual labor involved in ticket management.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and uploaded files to generate relevant articles for the knowledge base. This ensures that the knowledge base is always up-to-date and relevant to the customers' needs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies to customer queries. This significantly reduces the time taken to respond to customer queries.
* This article provides an example of how a fictive company in the Maintenance Services for Computers and Personal Electronics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
