MakeoverMasters receives a plethora of customer queries about their services, products, and appointments. They use Deskhero's ticket management system to handle these requests efficiently. The AI capabilities analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The company uses the custom fields feature to categorize the tickets based on the type of query. This helps in prioritizing and addressing the tickets more effectively. The AI further enhances this process by predicting the category of incoming tickets based on historical data.
MakeoverMasters has a vast knowledge base, including articles, tutorials, and guides. The advanced AI capabilities of Deskhero scrape this data to enhance search results. This allows customers to find relevant information quickly, reducing the number of support tickets.
The company also uses the custom email domains feature to maintain brand consistency in their communication. The AI capabilities ensure that the right responses are sent from the correct email addresses, improving the overall customer experience.
Lastly, MakeoverMasters uses the REST API to integrate Deskhero with their existing systems. This seamless integration allows the AI to leverage data from all platforms, providing more accurate and relevant responses.
How does the AI suggest replies to tickets?
The AI analyzes previous tickets, knowledge base articles, and other uploaded files to generate suggested replies. This is done using OpenAI Embeddings which finds relevant content and sends it through OpenAIs ChatGPT.
How does the AI enhance search results?
The AI scrapes data from the knowledge base and other sources to enhance search results. It uses OpenAI Embeddings to find relevant content, making it easier for customers to find the information they need.
How does the AI improve the overall customer experience?
The AI improves the customer experience by reducing response times, enhancing search results, and ensuring brand consistency in communication. It also predicts the category of incoming tickets, helping the support team to prioritize and address them more effectively.
* This article provides an example of how a fictive company in the Makeup Application & Styling Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
