GlamourGlow receives thousands of customer queries daily, ranging from product inquiries to shipping concerns. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customers.
The AI also enhances search results, making it easier for customer support representatives to find the information they need. This has led to a significant reduction in resolution times and an increase in customer satisfaction.
GlamourGlow also uses Deskhero's AI to scrape their website for the latest product information and updates. This data is then used to update the knowledge base and generate new articles, ensuring that the customer support team always has the most up-to-date information.
Furthermore, the AI capabilities are used to categorize and prioritize tickets, ensuring that urgent issues are addressed promptly. This has led to a significant reduction in the number of escalated cases.
Overall, Deskhero's AI capabilities have enabled GlamourGlow to provide faster, more efficient customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customers.
How does Deskhero's AI enhance search results?
The AI enhances search results by using OpenAI Embeddings to find the most relevant content based on the search query. This makes it easier for customer support representatives to find the information they need.
How does Deskhero's AI help with ticket management?
Deskhero's AI can categorize and prioritize tickets based on their urgency and complexity. This ensures that urgent issues are addressed promptly and reduces the number of escalated cases.
* This article provides an example of how a fictive company in the Makeup Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
