ChicCharm receives a large number of customer queries daily. To manage these effectively, they use Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up response times but also ensures consistent and accurate responses.
The AI also enhances the search functionality, making it easier for customer service representatives to find relevant information. This leads to quicker resolution times and higher customer satisfaction.
ChicCharm also uses Deskhero's AI to scrape their website for the latest product information and updates. This data is then used to update the knowledge base and generate new articles, ensuring that the customer service team always has the most current information.
Furthermore, the AI capabilities are used to categorize and prioritize tickets, ensuring that urgent issues are handled promptly. This has led to a significant decrease in the number of escalated cases.
Overall, Deskhero's AI capabilities have enabled ChicCharm to provide superior customer service, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve response times at ChicCharm?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to customers, improving response times.
How does Deskhero's AI enhance search results at ChicCharm?
The AI enhances search results by using OpenAI Embeddings to find the most relevant content based on the search query. This makes it easier for customer service representatives to find the information they need, leading to quicker resolution times.
How does Deskhero's AI help with ticket management at ChicCharm?
Deskhero's AI can categorize and prioritize tickets based on their urgency and complexity. This ensures that urgent issues are handled promptly and reduces the number of escalated cases.
* This article provides an example of how a fictive company in the Makeup Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
