IronWorks Inc. has a vast knowledge base, including manuals, policies, and presentations, which was previously underutilized due to the difficulty in manually searching for relevant information. With Deskhero's AI capabilities, the company can now leverage OpenAI Embeddings from this knowledge base to find relevant content quickly and efficiently.
The AI also uses embeddings from previous tickets to suggest replies, dramatically reducing the time spent by customer service representatives on each ticket. This has led to a significant improvement in response times, boosting customer satisfaction.
In addition, IronWorks Inc. uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest industry trends and developments. The AI then uses this scraped data to enhance search results and suggested replies.
Deskhero's comprehensive search bar, powered by AI, has made it easier for customer service representatives to find the information they need. It has also enabled customers to self-serve more effectively, reducing the load on the customer service team.
Finally, IronWorks Inc. uses Deskhero's REST API to integrate the platform with their existing systems, further enhancing the efficiency of their customer service operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and the knowledge base to suggest replies to new tickets, reducing the time spent by customer service representatives on each ticket.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to gather the latest industry trends and developments, which are then added to the knowledge base.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Malleable Iron Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
