GridMaster receives hundreds of tickets daily from their clients regarding network issues, maintenance requests, and other technical inquiries. The volume of these tickets was overwhelming for their support team, leading to delayed responses and dissatisfied customers.
By implementing Deskhero, GridMaster was able to utilize the platform's ticket management system and kanban board to organize and prioritize tickets effectively. This reduced the backlog and ensured timely responses to urgent issues.
Deskhero's advanced AI capabilities were a game-changer for GridMaster. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time spent on each ticket.
The AI also enhanced the search results within the platform, making it easier for the support team to find relevant information quickly. This feature was particularly useful when dealing with complex technical issues that required referencing multiple sources.
Overall, Deskhero's AI capabilities have greatly improved GridMaster's customer support efficiency and effectiveness. They have seen a significant decrease in response time and an increase in customer satisfaction since implementing the platform.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help prioritize tickets?
Deskhero features a ticket management system and a kanban board that allows you to organize and prioritize tickets based on urgency and other factors.
How does the AI enhance search results within Deskhero?
The AI uses OpenAI Embeddings to find relevant content from various sources within the platform. This enhances the search results, making it easier to find necessary information quickly.
* This article provides an example of how a fictive company in the Management of distribution networks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
