DistribuTech was facing challenges in managing the high volume of helpdesk tickets they received daily. This resulted in delayed responses and a growing backlog of unresolved issues.
By implementing Deskhero, DistribuTech was able to effectively manage their tickets using the platform's user groups and kanban board. This helped them organize and prioritize tickets, ensuring that critical issues were addressed promptly.
Deskhero's advanced AI capabilities were a game-changer for DistribuTech. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It then sends this information through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
The AI also enhances the search results within the platform, making it easier for the helpdesk team to find relevant information quickly. This feature has been particularly useful when dealing with complex technical issues that require referencing multiple sources.
Since implementing Deskhero, DistribuTech has seen a significant improvement in their response time and customer satisfaction. The platform's AI capabilities have not only increased their efficiency but also allowed them to provide better support to their customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help organize tickets?
Deskhero features user groups and a kanban board that allow you to organize and prioritize tickets effectively. This helps in addressing critical issues promptly.
How does the AI enhance search results within Deskhero?
The AI uses OpenAI Embeddings to find relevant content from various sources within the platform. This enhances the search results, making it easier to find necessary information quickly.
* This article provides an example of how a fictive company in the Management of distribution networks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
