NetFlow Solutions' customer service team was struggling with the volume of tickets they received daily. This led to delayed responses and a growing backlog of unresolved issues.
With Deskhero, NetFlow Solutions was able to effectively manage their tickets using the platform's structured data lists and custom fields. This helped them categorize and prioritize tickets, ensuring that critical issues were addressed promptly.
The game-changer for NetFlow Solutions was Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It then sends this information through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
The AI also enhances the search results within the platform, making it easier for the customer service team to find relevant information quickly. This feature has been particularly useful when dealing with complex technical issues that require referencing multiple sources.
Since implementing Deskhero, NetFlow Solutions has seen a significant improvement in their ticket resolution time and overall customer experience. The platform's AI capabilities have not only increased their efficiency but also allowed them to provide better support to their customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help manage tickets?
Deskhero features structured data lists and custom fields that allow you to categorize and manage tickets effectively. This helps in prioritizing and resolving tickets in a timely manner.
How does the AI enhance search results within Deskhero?
The AI uses OpenAI Embeddings to find relevant content from various sources within the platform. This enhances the search results, making it easier to find necessary information quickly.
* This article provides an example of how a fictive company in the Management of distribution networks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
