ManiPedi Magic uses Deskhero's AI capabilities to generate suggested replies to customer queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate and timely responses. This not only improves the customer experience but also allows ManiPedi Magic to handle a larger volume of customer interactions.
The ticket management system of Deskhero enables ManiPedi Magic to track and manage customer appointments and queries efficiently. The AI uses data from this system to predict busy periods and suggest optimal staffing levels. This helps ManiPedi Magic to maintain a high level of service quality even during peak times.
ManiPedi Magic uses the custom fields feature of Deskhero to capture specific information about each customer interaction. This data is then used by the AI to personalize the customer experience. For example, the AI can suggest specific manicure or pedicure treatments based on the customer's previous choices and feedback.
The knowledge base feature of Deskhero is used by ManiPedi Magic to provide self-service options to customers. The AI enhances the search results in the knowledge base by using OpenAI embeddings from various sources. This makes it easier for customers to find the information they need.
Finally, the REST API of Deskhero allows ManiPedi Magic to integrate the platform with their existing systems. This ensures a seamless flow of data and enhances the overall efficiency of their operations.
How does Deskhero's AI enhance the customer support operations of ManiPedi Magic?
Deskhero's AI uses OpenAI embeddings from various sources to generate suggested replies to customer queries and predict busy periods. This improves the customer experience and allows ManiPedi Magic to handle a larger volume of customer interactions.
How does ManiPedi Magic use Deskhero's custom fields feature?
ManiPedi Magic uses the custom fields feature to capture specific information about each customer interaction. This data is then used by the AI to personalize the customer experience.
How does ManiPedi Magic use Deskhero's REST API?
ManiPedi Magic uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless flow of data and enhances the overall efficiency of their operations.
* This article provides an example of how a fictive company in the Manicure/Pedicure Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
