BioMed Synthetics has a vast knowledge base consisting of product manuals, policies, presentations, and more. Managing this information and making it easily accessible was a significant challenge before they implemented Deskhero.
Deskhero's structured data lists and custom fields have allowed BioMed Synthetics to organize their knowledge base effectively. They can now categorize content based on various parameters, making it easier to manage and access.
The AI capabilities of Deskhero have taken this a step further. The AI uses OpenAI Embeddings from the knowledge base articles and other uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies to customer inquiries, reducing the burden on the support team.
Additionally, the AI-enhanced comprehensive search bar has made it easy for both the support team and customers to find the information they need. Whether it's a specific product manual or a policy document, the AI-powered search delivers accurate results in no time.
Deskhero's REST API has also enabled BioMed Synthetics to integrate the platform with their existing systems. This has resulted in a unified knowledge management system that is efficient, user-friendly, and highly effective.
How does Deskhero's AI capabilities enhance knowledge base management?
Deskhero's AI capabilities use OpenAI Embeddings from knowledge base articles and other uploaded files to find relevant content. This content is then used to generate suggested replies to customer inquiries, making it easier to manage and access the knowledge base.
How does the AI-enhanced search bar improve information access?
The AI-enhanced search bar uses advanced AI algorithms to deliver accurate results quickly. It can find specific documents or pieces of information in the knowledge base, improving information access.
Can Deskhero be integrated with existing knowledge management systems?
Yes, Deskhero comes with a REST API that allows for seamless integration with existing knowledge management systems.
* This article provides an example of how a fictive company in the Manufacture of active pharmaceutical ingredients (APIs) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
