ChemLife Industries has a wide range of user groups, including customers, employees, suppliers, and partners. Managing communication and support for these diverse groups was a complex task before they implemented Deskhero.
With Deskhero, ChemLife Industries has been able to create custom user groups, each with its own set of permissions and access rights. This has streamlined communication and ensured that each group gets the information they need.
The advanced AI capabilities of Deskhero have further optimized this process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for each user group. This content is then sent through OpenAI's ChatGPT to generate suggested replies, enhancing the efficiency of communication.
Furthermore, the AI-enhanced comprehensive search bar has made it easy for users to find the information they need. Whether it's a customer looking for product information or an employee searching for a policy document, the AI-powered search delivers accurate results quickly.
Lastly, the REST API has allowed ChemLife Industries to integrate Deskhero with their existing systems, creating a unified platform for user group management. This has led to improved communication, better support, and increased satisfaction among all user groups.
How does Deskhero's AI capabilities improve user group management?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for each user group. This content is then used to generate suggested replies, enhancing the efficiency of communication and support for each group.
How does the AI-enhanced search bar benefit users?
The AI-enhanced search bar uses advanced AI algorithms to deliver accurate results quickly. It can find specific tickets, documents, or pieces of information, making it easier for users to find the information they need.
Can Deskhero be integrated with existing communication systems?
Yes, Deskhero comes with a REST API that allows for seamless integration with existing communication systems.
* This article provides an example of how a fictive company in the Manufacture of active pharmaceutical ingredients (APIs) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
