Before implementing Deskhero, RecycleTech Ltd. faced difficulties in managing their customer service operations due to the high volume of inquiries and the complexity of their products.
Deskhero's advanced AI capabilities have revolutionized their customer service operations. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies to customer inquiries. This has drastically reduced the response time and improved the quality of their customer service.
RecycleTech Ltd. also utilizes Deskhero's custom email domains and user groups features to better manage their customer communications. The custom email domains provide a professional look to their communications, while the user groups help them to categorize their customers and provide personalized service.
The company also benefits from Deskhero's AI-powered comprehensive search bar, which enables their customer service team to quickly find relevant information from their vast database. This has further improved the efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have significantly enhanced the efficiency and effectiveness of RecycleTech Ltd.'s customer service operations.
How does Deskhero's AI improve the quality of customer service?
Deskhero's AI improves the quality of customer service by generating suggested replies to customer inquiries. It leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content, which is then used to generate the suggestions.
What are the benefits of using Deskhero's custom email domains and user groups features?
The custom email domains provide a professional look to customer communications, while the user groups help to categorize customers and provide personalized service.
How does the AI-powered comprehensive search bar work?
The AI-powered comprehensive search bar allows users to quickly find relevant content from their extensive database, improving the efficiency of the customer service team.
* This article provides an example of how a fictive company in the Manufacture of aggregate recycling machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
