Before Deskhero, GreenAggregate Co. had a hard time managing their helpdesk services due to the complex nature of their products and the high volume of customer inquiries.
Deskhero's advanced AI capabilities have transformed their helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies to customer inquiries. This has significantly reduced the response time and increased the efficiency of their helpdesk team.
GreenAggregate Co. also takes advantage of Deskhero's kanban board and tickets management features to better organize their helpdesk operations. The kanban board provides a visual overview of the tickets, helping the team to prioritize tasks and manage their workload effectively.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from their extensive database. This has further improved the efficiency of their helpdesk services.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of GreenAggregate Co.'s helpdesk services.
How does Deskhero's AI help in managing helpdesk services?
Deskhero's AI helps in managing helpdesk services by generating suggested replies to customer inquiries. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content, which is then used to generate the suggestions.
What are the benefits of using Deskhero's kanban board and tickets management features?
The kanban board provides a visual overview of the tickets, helping the team to prioritize tasks and manage their workload effectively. The tickets management feature helps to better organize helpdesk operations.
How does the AI-powered comprehensive search bar improve helpdesk services?
The AI-powered comprehensive search bar allows users to quickly find relevant content from their extensive database, improving the efficiency of the helpdesk services.
* This article provides an example of how a fictive company in the Manufacture of aggregate recycling machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
