WingSpan Manufacturing receives a high volume of support requests from clients daily. Managing these requests efficiently was a challenge until they implemented Deskhero. The platform's user groups and tickets management feature enabled them to organize and prioritize tickets effectively.
Deskhero's advanced AI capabilities have been instrumental for WingSpan. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This data is used to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
The AI also enhances the search results on the platform. When a helpdesk agent searches for a particular issue, the AI uses the embeddings to provide the most relevant results. This has made it easier for the agents to find solutions to customer problems.
Deskhero's REST API has allowed WingSpan to integrate the platform with their existing systems. This seamless integration has further streamlined their helpdesk services.
The knowledge base feature of Deskhero has also been beneficial for WingSpan. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy to create a comprehensive knowledge base. This has improved the self-service capabilities of their helpdesk.
How does Deskhero's AI suggest replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This data is used to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a helpdesk agent searches for a particular issue, Deskhero's AI uses the embeddings from previous tickets and other resources to provide the most relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture Aircraft Parts and Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
