SkyHigh Jets was facing challenges in managing their customer support services due to the complex nature of their products and the high volume of customer queries. They needed a solution that could help them manage these queries more efficiently and improve customer satisfaction.
They implemented Deskhero, leveraging its advanced AI capabilities to enhance their customer support services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, helping the support team respond to customer queries more quickly and accurately. The AI also enhances search results, making it easier for the support team to find the information they need to resolve issues.
Since implementing Deskhero, SkyHigh Jets has seen a significant improvement in their customer support services. They are now able to handle a higher volume of queries and resolve issues more quickly, leading to improved customer satisfaction.
Furthermore, the AI capabilities of Deskhero have reduced the training time for new support team members, as they can rely on the AI to provide them with the relevant information and suggested responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results. It uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant search results.
How has Deskhero improved customer support services at SkyHigh Jets?
Deskhero has helped SkyHigh Jets handle a higher volume of queries, resolve issues more quickly, and improve customer satisfaction. It has also reduced the training time for new support team members.
* This article provides an example of how a fictive company in the Manufacture of Aircrafts, Helicopters, and Spacecrafts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
