GalaxyCraft Ltd. had a vast amount of technical information that was difficult to manage and access. Their support team often struggled to find the right information in a timely manner, leading to delays in resolving customer queries.
They implemented Deskhero to improve their knowledge management system. Deskhero's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find and present relevant content.
The AI also generates suggested replies using OpenAI's ChatGPT, making it easier for the support team to respond to customer queries. The AI-enhanced search results also make it easier for the team to find the information they need.
Since implementing Deskhero, GalaxyCraft Ltd. has seen a significant improvement in the efficiency of their support team. They are now able to resolve customer queries more quickly and accurately, leading to improved customer satisfaction.
Furthermore, the AI capabilities of Deskhero have made it easier to onboard new support team members, as they can rely on the AI to provide them with the relevant information and suggested responses.
How does Deskhero's AI improve knowledge management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find and present relevant content. This makes it easier for the support team to find the information they need.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero improved the efficiency of the support team at GalaxyCraft Ltd.?
Deskhero has helped GalaxyCraft Ltd. improve the efficiency of their support team by making it easier for them to find the information they need and respond to customer queries. It has also made it easier to onboard new team members.
* This article provides an example of how a fictive company in the Manufacture of Aircrafts, Helicopters, and Spacecrafts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
