AeroDynamics Inc. was struggling with a high volume of customer queries and complaints, which led to long response times and dissatisfied customers. They needed a solution that could help them manage and respond to customer queries more efficiently.
They implemented Deskhero, leveraging its advanced AI capabilities to streamline their customer support operations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. The AI also enhances search results, making it easier for the support team to find the information they need to resolve issues.
Since implementing Deskhero, AeroDynamics Inc. has seen a significant reduction in response times and an improvement in customer satisfaction. The AI capabilities of Deskhero have enabled them to handle a higher volume of queries without increasing their support team size.
Furthermore, the use of AI has also reduced the training time for new support team members, as they can rely on the AI to provide them with the relevant information and suggested responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results. It uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant search results.
How has Deskhero improved customer support operations at AeroDynamics Inc.?
Deskhero has helped AeroDynamics Inc. reduce response times, handle a higher volume of queries, and improve customer satisfaction. It has also reduced the training time for new support team members.
* This article provides an example of how a fictive company in the Manufacture of Aircrafts, Helicopters, and Spacecrafts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
