TimeCrafters Inc. has a vast knowledge base which includes manuals, policies, and presentations. The company uses Deskhero's AI capabilities to generate embeddings from these documents. These embeddings are then used to find relevant content, which is sent through OpenAI's ChatGPT to generate suggested replies for customer queries.
The AI also enhances the search results on the company's helpdesk. This allows the customer support team to quickly find solutions to customer problems, reducing the time taken to resolve tickets.
Deskhero's website scraping feature is used by TimeCrafters Inc. to keep their knowledge base up-to-date. The AI scans the web for any new information related to the company's products and adds it to the knowledge base.
The company also uses Deskhero's custom fields and user groups features to categorize tickets based on the type of query and the product involved. This helps in assigning the right support personnel to each ticket, improving the efficiency of the support team.
Overall, Deskhero's AI capabilities have helped TimeCrafters Inc. to significantly improve their customer support operations.
How does Deskhero's AI enhance the search results on the helpdesk?
Deskhero's AI uses embeddings generated from the company's knowledge base and previous tickets to find relevant content. This content is then used to enhance the search results on the helpdesk.
How does Deskhero's website scraping feature work?
Deskhero's AI scans the web for any new information related to the company's products. This information is then added to the company's knowledge base.
How does Deskhero help in assigning the right support personnel to each ticket?
Deskhero uses custom fields and user groups to categorize tickets. This helps in assigning the right support personnel to each ticket.
* This article provides an example of how a fictive company in the Manufacture of alarm and chronograph watches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
