AldeKet Solutions receives numerous queries from clients regarding their chemical products. They use Deskhero's ticket management feature to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and suggest replies based on OpenAI Embeddings, significantly reducing the response time.
The company also uses Deskhero's knowledge base feature to store all their product manuals, safety guidelines, and other relevant documents. The AI capabilities of Deskhero can generate articles from these uploaded files, making it easier for the support team to find and share information.
Deskhero's website scraping feature is used by AldeKet Solutions to keep up-to-date with the latest industry news and trends. The AI capabilities analyze this scraped data and enhance the search results, providing the most relevant and current information to the support team.
AldeKet Solutions has customized the fields in Deskhero to suit their specific needs. This, combined with the AI capabilities, allows them to structure their data lists in a way that optimizes their workflow.
By leveraging Deskhero's advanced AI capabilities, AldeKet Solutions has been able to streamline their customer support process, improve their response times, and provide more accurate and helpful information to their clients.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and suggests replies based on OpenAI Embeddings, significantly reducing the time it takes for the support team to respond to inquiries.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like product manuals and safety guidelines. This makes it easier for the support team to find and share information.
How does Deskhero's AI capabilities optimize data lists?
Deskhero's AI capabilities, combined with custom fields, allow companies to structure their data lists in a way that optimizes their workflow.
* This article provides an example of how a fictive company in the Manufacture of Aldehydes and Ketones industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
