PureGlow Industries receives a high volume of customer queries daily. Prior to using Deskhero, the company struggled with long response times and low ticket resolution rates. However, with Deskhero's AI capabilities, they've been able to automate responses to common queries, significantly reducing response times and improving customer satisfaction.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities of the platform use these categories to learn which issues require immediate attention and which can be resolved through automated responses, further enhancing efficiency.
PureGlow Industries also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their own site and relevant external sources. This data is then used by the AI to enhance search results and provide more accurate responses to customer queries.
Using Deskhero's REST API, PureGlow Industries has integrated the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have not only improved the efficiency of their customer support but also provided valuable insights into common customer issues, helping them improve their products and services.
Overall, Deskhero's advanced AI capabilities have revolutionized PureGlow Industries' customer support, making it more efficient, responsive, and customer-centric.
How does Deskhero's AI automate responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, automating responses to common queries.
How does Deskhero's website scraping feature enhance search results?
Deskhero's website scraping feature automatically extracts data from specified websites. This data is then used to update the knowledge base and enhance search results, providing more accurate responses to customer queries.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of all-purpose cleaners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
