Parquet Pro receives a high volume of customer queries daily, ranging from installation inquiries to maintenance advice. With Deskhero's AI-powered ticket management system, the company is able to categorize and prioritize these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets to understand the context of new queries, enabling swift and accurate ticket classification.
The company also uses Deskhero's comprehensive search bar, enhanced by AI, to quickly find relevant information across their knowledge base, uploaded files, and scraped website data. This feature has significantly reduced the time spent by support agents on searching for information, increasing their productivity.
Deskhero's AI capabilities also extend to generating suggested replies for customer queries. By analyzing previous tickets and knowledge base articles, the AI can suggest appropriate responses, reducing the response time and improving customer satisfaction.
Furthermore, Parquet Pro uses Deskhero's custom fields and user groups features to personalize their customer support. They have created custom fields for different types of flooring and user groups based on customer categories, enabling them to provide tailored support.
Overall, Deskhero's AI capabilities have enabled Parquet Pro to streamline their customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to understand the context of new queries. This enables swift and accurate ticket classification, helping in efficient ticket management.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings to find relevant content across the knowledge base, uploaded files, and scraped website data. This significantly reduces the time spent on searching for information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies for customer queries. This reduces the response time and improves customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture and installation services for parquet floors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
