TerraTech Components uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This automated process saves considerable time and resources that would otherwise be spent on manual creation of articles.
The AI-powered comprehensive search bar enables TerraTech's customers to quickly find relevant information from the extensive knowledge base. This self-service approach reduces the load on the support team and improves customer satisfaction.
Deskhero's AI capabilities also suggest relevant content to be added to the knowledge base based on the analysis of previous tickets and customer queries. This ensures that the knowledge base is always updated with the most relevant and useful information.
Through Deskhero's REST API, TerraTech has integrated the platform with their existing systems. This ensures that the knowledge base is accessible from all platforms, providing a seamless experience for their customers.
Overall, Deskhero's advanced AI capabilities have enabled TerraTech Components to create a comprehensive and dynamic knowledge base. This has improved the self-service capabilities for their customers and reduced the load on their support team.
How does Deskhero's AI capabilities help in creating knowledge base articles?
Deskhero's AI capabilities generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This automated process saves considerable time and resources that would otherwise be spent on manual creation of articles.
How does Deskhero's AI capabilities improve the search functionality of the knowledge base?
The AI-powered comprehensive search bar enables customers to quickly find relevant information from the extensive knowledge base. This improves the self-service capabilities for customers.
How does Deskhero ensure that the knowledge base is always updated with relevant information?
Deskhero's AI capabilities suggest relevant content to be added to the knowledge base based on the analysis of previous tickets and customer queries. This ensures that the knowledge base is always updated with the most relevant and useful information.
* This article provides an example of how a fictive company in the Manufacture of attachments and components for earthmoving equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
