EarthMovers Inc. uses Deskhero's AI capabilities to scan through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This significantly reduces the time spent by the support team in crafting responses and increases their efficiency.
The AI-powered comprehensive search bar provides EarthMovers Inc.'s support team with quick access to relevant information. This helps them resolve customer queries faster, thereby improving customer satisfaction.
Deskhero's AI capabilities also enhance the ticket management system. It categorizes incoming tickets based on their content, helping the support team prioritize and manage tickets more effectively.
With the help of Deskhero's REST API, EarthMovers Inc. has integrated the platform with their existing systems. This seamless integration allows the support team to access all necessary information from a single platform, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled EarthMovers Inc. to significantly improve their customer support process. They have seen a reduction in response time, an increase in support team efficiency, and improved customer satisfaction.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI capabilities generate suggested replies by scanning through previous tickets, knowledge base articles, and other relevant data. This reduces the time spent by the support team in crafting responses. The AI-powered search bar also provides quick access to relevant information, helping resolve customer queries faster.
How does Deskhero's AI capabilities enhance the ticket management system?
Deskhero's AI capabilities categorize incoming tickets based on their content. This helps the support team prioritize and manage tickets more effectively.
Can Deskhero be integrated with existing systems?
Yes, with the help of Deskhero's REST API, the platform can be seamlessly integrated with existing systems. This allows the support team to access all necessary information from a single platform.
* This article provides an example of how a fictive company in the Manufacture of attachments and components for earthmoving equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
