CarCoat Solutions receives a large number of support tickets daily. Managing these tickets efficiently was a challenge until they started using Deskhero. The platform's AI capabilities have automated the process of ticket management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. This has reduced the time taken to resolve customer queries and improved customer satisfaction.
CarCoat Solutions also uses the AI capabilities of Deskhero to enhance their knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has significantly reduced the time and effort required to maintain and update the knowledge base.
Deskhero's REST API has enabled CarCoat Solutions to integrate their existing systems with the platform. This has streamlined their operations and improved the overall efficiency of their support services.
The use of Deskhero has resulted in a significant reduction in the time taken to resolve customer queries, improved customer satisfaction, and increased operational efficiency.
How does Deskhero's AI manage support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then used to generate suggested replies, helping to manage and resolve support tickets more efficiently.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance search results. It can find relevant content from various sources including previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows it to integrate with existing systems.
* This article provides an example of how a fictive company in the Manufacture of automotive coatings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
