MotorTech Manufacturing deals with a high volume of customer queries and support tickets every day. To manage this effectively, the company uses Deskhero's AI-powered ticket management system. The AI categorizes incoming tickets based on their content, allowing the support team to prioritize and address them more efficiently.
The company also uses Deskhero's AI to generate suggested replies for common queries. By analyzing patterns in previous tickets, the AI can suggest accurate and helpful responses, reducing the time taken to respond to customers and improving customer satisfaction.
MotorTech Manufacturing has a large knowledge base consisting of technical manuals, policies, and other documents. The company uses Deskhero's AI to manage this knowledge base, generating articles from various file types and even scraping data from the company's website. This makes it easier to keep the knowledge base up-to-date and ensures that the support team always has access to the most recent information.
The company also uses Deskhero's AI-enhanced search function to quickly find relevant information. The AI analyzes content across tickets, knowledge base articles, and uploaded files to deliver accurate search results, helping the support team resolve tickets faster.
MotorTech Manufacturing uses Deskhero's REST API to integrate the platform with their existing systems. This ensures that all customer support data is centralized and easily accessible, further improving the efficiency of their support services.
How does Deskhero's AI help manage a large knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and even scrape data from your company's website. This simplifies the process of keeping the knowledge base up-to-date and ensures that the support team always has access to the most recent information.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI categorizes incoming tickets, generates suggested replies for common queries, and enhances the search function. These features help the support team prioritize and address tickets more efficiently, respond to customers faster, and quickly find the information they need.
Can Deskhero's platform be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems. This ensures that all customer support data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Manufacture of Automotive Engines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
