EngineCraft Industries receives a multitude of support tickets daily, covering a wide range of topics from engine specifications to troubleshooting requests. The company uses Deskhero's AI-powered ticket management system to automatically sort these tickets based on their content. This feature significantly reduces the time spent on manual sorting and enables the support team to focus on resolving issues promptly.
The company also takes advantage of Deskhero's AI capabilities to generate suggested replies for recurring queries. By using OpenAI Embeddings from previous tickets, the system can identify patterns and suggest accurate responses, thereby reducing the response time and enhancing customer satisfaction.
With an extensive collection of technical manuals, policies, and other documents, EngineCraft Industries uses Deskhero's AI to manage their knowledge base. The system can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature greatly simplifies the process of updating and maintaining the knowledge base.
Deskhero's comprehensive search bar, powered by AI, is another tool that EngineCraft Industries finds invaluable. The search function uses AI to find relevant content across tickets, knowledge base articles, and uploaded files. This feature makes it easier for the support team to find the information they need to resolve tickets swiftly.
Lastly, EngineCraft Industries uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer support data is centralized and easily accessible, further enhancing efficiency.
How does Deskhero's AI categorize support tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket and categorize it based on its content. This automatic categorization saves time and helps the support team prioritize and handle tickets more efficiently.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses patterns identified from previous tickets to generate suggested replies for common queries. This not only speeds up the response time but also ensures that the replies are accurate and helpful.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings to find relevant content across tickets, knowledge base articles, and uploaded files. This makes it easier for the support team to find the information they need to resolve tickets quickly.
* This article provides an example of how a fictive company in the Manufacture of Automotive Engines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
