CarTech Solutions has a comprehensive knowledge base that includes product manuals, troubleshooting guides, and FAQs. They use Deskhero's AI to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website.
Deskhero's AI uses OpenAI embeddings to understand the context and content of these documents and website data. It then categorizes and indexes them in the knowledge base, making it easier for customers to find relevant information.
The company also uses Deskhero's AI to enhance their search bar. By understanding the context and content of the search query, the AI can find and display the most relevant knowledge base articles, reducing the need for customers to contact support.
Additionally, CarTech Solutions uses Deskhero's AI to generate suggested replies based on the knowledge base articles. This not only improves the efficiency of their customer support agents but also ensures consistent and accurate information is provided to the customers.
Overall, Deskhero's advanced AI capabilities have enabled CarTech Solutions to significantly enhance their knowledge base, improve customer self-service, and reduce support tickets.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI embeddings to understand the context and content of Word, PowerPoint, PDF files, and scraped website data. It then generates knowledge base articles based on this information.
How does Deskhero's AI enhance the search bar?
Deskhero's AI uses OpenAI embeddings to understand the context and content of the search query. It then finds and displays the most relevant knowledge base articles, enhancing the search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings to find relevant content from the knowledge base articles. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
* This article provides an example of how a fictive company in the Manufacture Automotive Parts and Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
