AutoParts Pro receives a high volume of customer queries daily, ranging from product inquiries to technical support. The company uses Deskhero's AI-powered ticket management system to automatically categorize and prioritize these tickets, reducing manual effort and improving response times.
Deskhero's AI capabilities also enable AutoParts Pro to generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures consistent and accurate information is provided to the customers.
The company also uses Deskhero's AI to scrape their website data and generate structured data lists. This helps them to quickly find relevant information and enhance their search results, improving the overall customer support experience.
AutoParts Pro has also utilized Deskhero's custom fields and user groups features to personalize their customer interactions. By leveraging AI, they have been able to tailor their responses based on the customer's profile and past interactions, leading to higher customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled AutoParts Pro to significantly improve their customer support operations, leading to increased customer satisfaction and operational efficiency.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other uploaded files to understand the context and content of each ticket. It then categorizes and prioritizes them based on their relevance and urgency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the same OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to understand the context and content of the search query. It then finds relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results.
* This article provides an example of how a fictive company in the Manufacture Automotive Parts and Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
