AutoPowerTech has a vast knowledge base including manuals, policies, and presentations. They use Deskhero's AI capabilities to generate structured data lists from these resources, making it easier for their support team to find relevant information when handling customer queries.
Deskhero's AI also helps AutoPowerTech to manage tickets more efficiently. By analyzing previous tickets and the knowledge base, the AI suggests replies to incoming queries, reducing the time spent by support agents on each ticket.
The AI capabilities extend to the search bar as well. When a support agent types in a query, the AI uses embeddings from previous tickets and the knowledge base to enhance search results, providing the most relevant information first.
AutoPowerTech also utilizes Deskhero's website scraping feature. The AI can scrape the company's website for updates or changes, ensuring that the support team always has the most up-to-date information.
Lastly, AutoPowerTech uses the REST API to integrate Deskhero with their existing systems, creating a unified platform for all their customer support needs.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes previous tickets and the knowledge base to suggest replies to incoming queries, reducing the time spent by support agents on each ticket.
How does the AI enhance the search bar functionality?
When a support agent types in a query, the AI uses embeddings from previous tickets and the knowledge base to enhance search results, providing the most relevant information first.
How does AutoPowerTech use the REST API?
AutoPowerTech uses the REST API to integrate Deskhero with their existing systems, creating a unified platform for all their customer support needs.
* This article provides an example of how a fictive company in the Manufacture of Automotive Power Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
