DriveForce Dynamics has a comprehensive knowledge base consisting of Word, PowerPoint, and PDF files. They use Deskhero's AI to generate articles from these files, making it easier for their support team to access and use this information.
The AI capabilities also help DriveForce Dynamics to manage their user groups more effectively. By analyzing previous tickets and user group interactions, the AI can suggest the most relevant user groups for new tickets, speeding up the resolution process.
DriveForce Dynamics also uses Deskhero's AI to enhance their ticket management. The AI analyzes previous tickets and the knowledge base to suggest replies, reducing the time it takes for support agents to respond to customers.
In addition, DriveForce Dynamics uses the REST API to integrate Deskhero with their other systems. This allows them to create a unified platform for all their customer support needs, improving efficiency and productivity.
Finally, DriveForce Dynamics uses Deskhero's website scraping feature to keep their support team updated with the latest information from their website.
How does Deskhero's AI improve the accessibility of the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files in the knowledge base, making it easier for the support team to access and use this information.
How does the AI enhance ticket management?
The AI analyzes previous tickets and the knowledge base to suggest replies, reducing the time it takes for support agents to respond to customers.
How does DriveForce Dynamics use the REST API?
DriveForce Dynamics uses the REST API to integrate Deskhero with their other systems, creating a unified platform for all their customer support needs.
* This article provides an example of how a fictive company in the Manufacture of Automotive Power Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
