MotorMax Solutions uses Deskhero's AI to manage their extensive knowledge base. The AI generates structured data lists from Word, PowerPoint, and PDF files, making it easier for their support team to find and use this information.
The AI capabilities also help MotorMax Solutions to manage their tickets more effectively. By analyzing previous tickets and the knowledge base, the AI suggests replies to incoming queries, significantly reducing the time spent by support agents on each ticket.
MotorMax Solutions also uses Deskhero's AI to enhance their search bar functionality. The AI uses embeddings from previous tickets and the knowledge base to provide the most relevant search results, improving the efficiency of the support team.
In addition, MotorMax Solutions uses the REST API to integrate Deskhero with their existing systems. This creates a unified platform for all their customer support needs, improving overall operational efficiency.
Finally, MotorMax Solutions uses Deskhero's website scraping feature to keep their support team updated with the latest information from their website, ensuring they always have the most up-to-date information when dealing with customer queries.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI generates structured data lists from Word, PowerPoint, and PDF files in the knowledge base, making it easier for the support team to find and use this information.
How does the AI enhance ticket management?
By analyzing previous tickets and the knowledge base, the AI suggests replies to incoming queries, significantly reducing the time spent by support agents on each ticket.
How does MotorMax Solutions use the REST API?
MotorMax Solutions uses the REST API to integrate Deskhero with their existing systems, creating a unified platform for all their customer support needs.
* This article provides an example of how a fictive company in the Manufacture of Automotive Power Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
