AutoWire Solutions receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. Managing these tickets manually was time-consuming and prone to errors. With Deskhero, the company was able to automate the ticket management process, significantly reducing response times and improving customer satisfaction.
Deskhero's AI capabilities allow AutoWire Solutions to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This information is used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This feature has not only reduced the workload on the customer support team but also improved the accuracy and relevance of the responses provided to customers.
AutoWire Solutions also uses Deskhero's comprehensive search bar to quickly find relevant information. The search results are enhanced by the AI's ability to understand context and relevance, making it easier for the support team to find the information they need to resolve customer queries.
The company also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process, allowing them to manage tickets, user groups, and knowledge base articles from a single platform.
Overall, Deskhero's AI capabilities have transformed AutoWire Solutions' customer support services, making them more efficient and effective. The company has reported a significant improvement in customer satisfaction since implementing Deskhero.
How has Deskhero improved AutoWire Solutions' response times?
Deskhero's AI capabilities automate the ticket management process, significantly reducing the time taken to respond to customer queries. The AI uses embeddings from previous tickets and other resources to generate suggested replies, speeding up the response process.
How does Deskhero's AI enhance the search results?
Deskhero's AI understands context and relevance, which it uses to enhance the search results. This makes it easier for the support team to find the information they need to resolve customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be seamlessly integrated with existing systems. This helps streamline the customer support process by managing tickets, user groups, and knowledge base articles from a single platform.
* This article provides an example of how a fictive company in the Manufacture of Automotive Wiring Harness and Connectors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
