FlowGuard Systems receives numerous customer queries daily, ranging from product inquiries to troubleshooting requests. To manage this effectively, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of their customer support team.
Deskhero's AI also enhances the search results on their helpdesk platform. When a customer or a support agent searches for a query, the AI uses OpenAI Embeddings to find the most relevant content from their vast database. This ensures that customers and support agents can quickly find the information they need, reducing the time spent on each ticket.
FlowGuard Systems also uses Deskhero's knowledge base feature. The AI capabilities of Deskhero automatically generate articles from word, powerpoint, pdf files, and even scrape data from their website. This ensures that their knowledge base is always up-to-date with the latest information, providing valuable resources for both their customers and support agents.
Furthermore, FlowGuard Systems uses Deskhero's REST API to integrate their customer support platform with other systems in their organization. This allows them to have a unified view of their customer interactions, improving their customer service and enabling them to make data-driven decisions.
By leveraging Deskhero's advanced AI capabilities, FlowGuard Systems has been able to significantly improve their customer support efficiency and provide a better service to their customers.
How does Deskhero's AI improve the efficiency of FlowGuard Systems' customer support?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. It also enhances search results on the helpdesk platform, ensuring quick access to relevant information. This reduces the time spent on each ticket, improving overall efficiency.
How does Deskhero's AI keep FlowGuard Systems' knowledge base up-to-date?
Deskhero's AI automatically generates knowledge base articles from word, powerpoint, pdf files, and scraped website data. This ensures that the knowledge base is always updated with the latest information.
How does FlowGuard Systems integrate Deskhero with other systems in their organization?
FlowGuard Systems uses Deskhero's REST API to integrate their customer support platform with other systems. This provides a unified view of customer interactions, improving customer service and enabling data-driven decisions.
* This article provides an example of how a fictive company in the Manufacture of backflow prevention devices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
