AquaShield Inc. receives a high volume of customer queries every day. To manage these efficiently, they use Deskhero's ticket management system. Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like manuals, policies, presentations, and scraped website data to generate suggested replies. This significantly reduces the response time to customer queries and improves the overall efficiency of their customer support team.
AquaShield Inc. also uses Deskhero's comprehensive search bar, powered by its advanced AI. When a customer or a support agent searches for a query, the AI uses OpenAI Embeddings to find the most relevant content from their extensive database. This ensures that customers and support agents can find the information they need quickly, reducing the time spent on each ticket.
To keep their customers informed, AquaShield Inc. uses Deskhero's knowledge base feature. The AI capabilities of Deskhero automatically generate articles from word, powerpoint, pdf files, and even scrape data from their website. This ensures their knowledge base is always updated with the latest information, providing a valuable resource for both their customers and support agents.
Additionally, AquaShield Inc. uses Deskhero's REST API to integrate their customer support platform with other systems in their organization. This allows them to have a holistic view of their customer interactions, improving their customer service and enabling them to make data-driven decisions.
By leveraging Deskhero's advanced AI capabilities, AquaShield Inc. has been able to significantly enhance their customer support efficiency and provide superior service to their customers.
How does Deskhero's AI improve the efficiency of AquaShield Inc.'s customer support?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. It also enhances search results on the helpdesk platform, ensuring quick access to relevant information. This reduces the time spent on each ticket, improving overall efficiency.
How does Deskhero's AI keep AquaShield Inc.'s knowledge base up-to-date?
Deskhero's AI automatically generates knowledge base articles from word, powerpoint, pdf files, and scraped website data. This ensures that the knowledge base is always updated with the latest information.
How does AquaShield Inc. integrate Deskhero with other systems in their organization?
AquaShield Inc. uses Deskhero's REST API to integrate their customer support platform with other systems. This provides a holistic view of customer interactions, improving customer service and enabling data-driven decisions.
* This article provides an example of how a fictive company in the Manufacture of backflow prevention devices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
