Bread & Beyond receives a high volume of customer queries daily, ranging from product inquiries to complaints. The company uses Deskhero's ticket management system to efficiently handle these queries. With the help of AI, the system categorizes tickets based on their content, ensuring that they are directed to the right department for quick resolution.
The company also leverages Deskhero's AI capabilities to generate knowledge base articles from various sources like word documents, powerpoint presentations, pdf files, and even scraped website data. This feature allows Bread & Beyond to create a comprehensive knowledge base without investing significant manual effort.
Deskhero's AI-powered search bar is another tool that Bread & Beyond finds invaluable. The search bar uses OpenAI Embeddings from previous tickets and knowledge base articles to provide highly relevant search results, making it easier for the support team to find the information they need quickly.
Furthermore, the company uses Deskhero's AI to suggest replies to customer queries. By analyzing previous tickets and knowledge base articles, the AI can generate accurate and helpful responses, reducing the time spent by the support team on each ticket.
Overall, Deskhero's advanced AI capabilities have enabled Bread & Beyond to significantly improve their customer support efficiency and effectiveness.
How does the AI categorize tickets at Bread & Beyond?
The AI analyzes the content of the tickets and categorizes them based on their nature. This ensures that the tickets are directed to the right department for resolution.
How does Bread & Beyond create their knowledge base?
Bread & Beyond uses Deskhero's AI capabilities to generate knowledge base articles from various sources like word documents, powerpoint presentations, pdf files, and scraped website data.
How does the AI-powered search bar work at Bread & Beyond?
The search bar uses OpenAI Embeddings from previous tickets and knowledge base articles to provide highly relevant search results. This makes it easier for the support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Manufacture of bakery and cakes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
