Bakery Bliss deals with a large number of customer queries every day. To manage these effectively, the company uses Deskhero's ticket management system. The system uses AI to categorize tickets based on their content, ensuring efficient handling and prompt resolution.
The company also uses Deskhero's AI capabilities to generate knowledge base articles from various sources such as word documents, powerpoint presentations, pdf files, and scraped website data. This feature allows Bakery Bliss to create a comprehensive knowledge base with minimal manual effort.
Deskhero's AI-powered search bar is another tool that Bakery Bliss finds invaluable. The search bar uses OpenAI Embeddings from previous tickets and knowledge base articles to provide highly relevant search results, making it easier for the support team to find the information they need quickly.
Furthermore, Bakery Bliss uses Deskhero's AI to suggest replies to customer queries. By analyzing previous tickets and knowledge base articles, the AI can generate accurate and helpful responses, reducing the time spent by the support team on each ticket.
In conclusion, Deskhero's advanced AI capabilities have enabled Bakery Bliss to significantly improve their customer support efficiency and effectiveness.
How does the AI categorize tickets at Bakery Bliss?
The AI analyzes the content of the tickets and categorizes them based on their nature. This ensures that the tickets are directed to the right department for resolution.
How does Bakery Bliss create their knowledge base?
Bakery Bliss uses Deskhero's AI capabilities to generate knowledge base articles from various sources like word documents, powerpoint presentations, pdf files, and scraped website data.
How does the AI-powered search bar work at Bakery Bliss?
The search bar uses OpenAI Embeddings from previous tickets and knowledge base articles to provide highly relevant search results. This makes it easier for the support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Manufacture of bakery and cakes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
