BarSeat Innovations uses Deskhero's advanced AI capabilities to analyze customer inquiries and feedback. This analysis helps the company identify common issues with its products, enabling the quality assurance team to address these issues proactively.
The company uses Deskhero's knowledge base feature to store all its product specifications, assembly instructions, and quality assurance documents. The AI capabilities of Deskhero enable automatic generation of articles from these files, making it easy for the quality assurance team to access and use this information.
Deskhero's website scraping feature is used by BarSeat Innovations to monitor customer reviews and feedback on various online platforms. The AI capabilities of Deskhero analyze this data to provide insights into product performance and customer satisfaction, aiding in quality assurance.
Moreover, the AI capabilities of Deskhero enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data. This feature enables the quality assurance team to find the most relevant information quickly, thus improving their efficiency.
Finally, Deskhero's AI capabilities also generate suggested replies for customer inquiries. These suggestions are based on the content of the inquiry and the information available in the knowledge base, enabling the customer support team to respond quickly and accurately.
How does Deskhero's AI capabilities help in quality assurance?
Deskhero's AI capabilities analyze customer inquiries and feedback to identify common issues with the products. This information helps the quality assurance team to address these issues proactively.
How does Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data. This feature enables the quality assurance team to find the most relevant information quickly.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature monitors customer reviews and feedback on various online platforms. The AI capabilities of Deskhero analyze this data to provide insights into product performance and customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of bar stools and counter stools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
