BarStoolCrafters receives numerous customer inquiries daily, ranging from product specifications to assembly instructions. To manage these inquiries efficiently, the company uses Deskhero's ticket management system. The advanced AI capabilities of Deskhero help in automatically categorizing and prioritizing the tickets based on their content, thus streamlining the process.
The company also uses Deskhero's knowledge base feature to store and manage all its product manuals, assembly instructions, and other related documents. The AI capabilities of Deskhero enable automatic generation of articles from these files, making it easy for the customer support team to find relevant information quickly.
Deskhero's website scraping feature is used by BarStoolCrafters to keep track of customer reviews and feedback on various platforms. The AI capabilities of Deskhero analyze this data to identify common issues and trends, helping the company improve its products and services.
Moreover, the AI capabilities of Deskhero enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data. This feature enables the customer support team to find the most relevant information quickly, thus improving their productivity and efficiency.
Finally, Deskhero's AI capabilities also generate suggested replies for customer inquiries. These suggestions are based on the content of the inquiry and the information available in the knowledge base, saving the customer support team valuable time and ensuring consistent and accurate responses.
How does Deskhero's AI capabilities help in managing customer inquiries?
Deskhero's AI capabilities help in automatically categorizing and prioritizing the customer inquiries based on their content. It also generates suggested replies based on the content of the inquiry and the information available in the knowledge base.
How does Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data. This feature enables the customer support team to find the most relevant information quickly.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature keeps track of customer reviews and feedback on various platforms. The AI capabilities of Deskhero analyze this data to identify common issues and trends.
* This article provides an example of how a fictive company in the Manufacture of bar stools and counter stools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
