CounterComfort uses Deskhero's advanced AI capabilities to analyze customer inquiries and feedback. This analysis helps the company understand the common issues faced by customers and their preferences, which is invaluable for product development.
The company also uses Deskhero's knowledge base feature to store all its product designs, specifications, and assembly instructions. The AI capabilities of Deskhero enable automatic generation of articles from these files, making it easy for the product development team to access and use this information.
Deskhero's website scraping feature is used by CounterComfort to gather customer reviews and feedback from various online platforms. The AI capabilities of Deskhero analyze this data to provide insights into customer satisfaction and product performance.
Moreover, the AI capabilities of Deskhero enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data. This feature enables the product development team to find the most relevant information quickly, thus speeding up the product development process.
Finally, Deskhero's AI capabilities also generate suggested replies for customer inquiries. These suggestions are based on the content of the inquiry and the information available in the knowledge base, enabling the customer service team to respond quickly and accurately.
How does Deskhero's AI capabilities help in product development?
Deskhero's AI capabilities analyze customer inquiries and feedback to understand the common issues faced by customers and their preferences. This information is invaluable for product development.
How does Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data. This feature enables the product development team to find the most relevant information quickly.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature gathers customer reviews and feedback from various online platforms. The AI capabilities of Deskhero analyze this data to provide insights into customer satisfaction and product performance.
* This article provides an example of how a fictive company in the Manufacture of bar stools and counter stools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
