AlloyWorks Ltd. had an extensive knowledge base comprising product manuals, installation guides, and troubleshooting documents. However, accessing relevant information from this vast repository was a challenge for the customer support team.
The company implemented Deskhero, leveraging its advanced AI capabilities to enhance access to the knowledge base. Deskhero's AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, making it easier for the support team to access the required information.
Deskhero's AI also generated suggested replies based on the relevant content found, enabling the support team to respond to customer queries more efficiently. This significantly improved the company's response times and customer satisfaction rates.
The REST API feature of Deskhero allowed AlloyWorks to integrate the platform with their existing systems, ensuring seamless data exchange and improving overall operational efficiency.
By implementing Deskhero, AlloyWorks Ltd. was able to enhance access to its knowledge base, improve the efficiency of its customer support services, and increase customer satisfaction.
How did Deskhero improve access to AlloyWorks' knowledge base?
Deskhero's AI used OpenAI Embeddings from various sources to find relevant content from the company's vast knowledge base, making it easier for the support team to access the required information.
How did Deskhero's AI capabilities improve AlloyWorks' response times?
Deskhero's AI generated suggested replies based on the relevant content found, enabling the support team to respond to customer queries more efficiently. This significantly improved the company's response times.
What benefits did the REST API feature provide?
The REST API feature allowed AlloyWorks to integrate Deskhero with their existing systems, ensuring seamless data exchange and improving overall operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of Basic Metals and Fabricated Metal Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
