SteelCraft Inc. was facing challenges in managing a high volume of customer queries related to product specifications, installation instructions, and troubleshooting. The company decided to implement Deskhero to manage their customer support tickets more efficiently.
Using Deskhero's AI capabilities, SteelCraft was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allowed the AI to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI-powered comprehensive search bar also proved beneficial for SteelCraft's support team. The AI-enhanced search results enabled the team to quickly find relevant information from the company's vast knowledge base, improving their efficiency in resolving customer issues.
The custom fields feature allowed SteelCraft to categorize and prioritize tickets based on their urgency and complexity. This helped in better allocation of resources and ensured that critical issues were addressed promptly.
Overall, Deskhero's advanced AI capabilities enabled SteelCraft to streamline their customer support processes, improve response times, and enhance customer satisfaction.
How did Deskhero's AI capabilities improve SteelCraft's response times?
Deskhero's AI used OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries.
How did Deskhero help in managing customer support tickets?
Deskhero's custom fields feature allowed SteelCraft to categorize and prioritize tickets based on their urgency and complexity. This helped in better allocation of resources and ensured that critical issues were addressed promptly.
What benefits did the AI-powered search bar provide?
The AI-powered search bar enabled the support team to quickly find relevant information from the company's vast knowledge base, improving their efficiency in resolving customer issues.
* This article provides an example of how a fictive company in the Manufacture of Basic Metals and Fabricated Metal Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
