ChargeMax receives numerous customer inquiries daily about product specifications, troubleshooting, and usage instructions. To manage these effectively, they utilize Deskhero's ticket management system, which automatically categorizes and assigns tickets to the appropriate support team.
Deskhero's advanced AI capabilities play a crucial role in speeding up response times. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like manuals, and scraped website data, Deskhero can generate suggested replies. This significantly reduces the time spent by support staff on each ticket, allowing them to handle more queries in less time.
The comprehensive search bar powered by AI also enhances the customer self-service experience. Customers can easily find relevant information from the knowledge base, reducing the number of tickets raised for simple queries.
ChargeMax also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to maintain a unified view of their customer interactions across different channels.
With Deskhero, ChargeMax has been able to improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like manuals, and scraped website data to generate suggested replies for new tickets.
How does the comprehensive search bar work?
The search bar uses AI to scan all available resources including previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems.
* This article provides an example of how a fictive company in the Manufacture of battery chargers and other auxiliary equipment for use with batteries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
