EnergiTech Solutions has a vast knowledge base that includes product manuals, troubleshooting guides, and other relevant information. Maintaining and updating this knowledge base was a time-consuming task until they adopted Deskhero's SaaS platform. The platform's AI capabilities, powered by OpenAI Embeddings, have significantly improved the company's knowledge base management.
The AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has made it easier for EnergiTech to keep their knowledge base up-to-date. The AI analyzes these files and converts them into structured data lists, which are then added to the knowledge base.
Additionally, the AI's ability to scrape data from the company's website has been beneficial in updating the knowledge base. The AI can identify new and updated information on the website and add it to the knowledge base, ensuring that the most recent and accurate information is always available.
Deskhero's comprehensive search bar, enhanced by the AI, has also been instrumental in improving the efficiency of EnergiTech's support team. The search bar uses the AI's understanding of the company's data to provide more accurate search results, making it easier for the team to find the information they need.
Finally, EnergiTech has also benefited from Deskhero's REST API. The API allows the company to integrate the platform with their existing systems, further enhancing the efficiency of their customer support.
How does the AI generate knowledge base articles?
The AI analyzes Word, PowerPoint, and PDF files and converts them into structured data lists. These lists are then added to the knowledge base, making it easier to maintain and update.
How does the AI update the knowledge base?
The AI can scrape data from the company's website and identify new and updated information. This information is then added to the knowledge base, ensuring that the most recent and accurate information is always available.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This makes it easier to incorporate the platform into existing workflows and systems.
* This article provides an example of how a fictive company in the Manufacture of battery packs and components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
