BoltCell Innovations receives a high volume of customer queries daily, which are managed through a ticketing system. To streamline this process, they adopted Deskhero's SaaS platform. The platform's AI capabilities, powered by OpenAI Embeddings, have significantly improved the company's ticket management process.
The AI's ability to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data has made it easier for BoltCell to manage and resolve customer queries. The AI generates suggested replies based on this data, reducing the time taken to respond to customer queries and increasing the accuracy of the responses.
Furthermore, the AI's ability to convert data into structured data lists has made it easier for the support team to track and manage tickets. This feature has also been beneficial in updating the knowledge base, ensuring that the most recent and accurate information is always available.
Deskhero's comprehensive search bar, enhanced by the AI, has also been instrumental in improving the efficiency of BoltCell's support team. The search bar uses the AI's understanding of the company's data to provide more accurate search results, making it easier for the team to find the information they need.
Finally, BoltCell has also benefited from Deskhero's REST API. The API allows the company to integrate the platform with their existing systems, further enhancing the efficiency of their customer support.
How does the AI improve the ticket management process?
The AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduces the time taken to respond to customer queries and increases the accuracy of the responses. Additionally, the AI can convert data into structured data lists, making it easier to track and manage tickets.
How does the AI enhance the search bar?
The AI uses its understanding of the company's data to provide more accurate search results. It analyzes the data from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand what the user is looking for and provide the most relevant results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This makes it easier to incorporate the platform into existing workflows and systems.
* This article provides an example of how a fictive company in the Manufacture of battery packs and components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
