PowerCell Systems receives a high volume of customer inquiries daily. They needed a solution that could help them manage these inquiries efficiently and provide quick, accurate responses. They turned to Deskhero for its advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
When a customer submits a ticket, the AI analyzes the content and suggests replies based on similar past tickets and relevant knowledge base articles. This not only speeds up the response time but also ensures the accuracy of the information provided.
Deskhero's AI also enhances the search results in the knowledge base. When a customer searches for information, the AI uses the embeddings to provide the most relevant articles, making it easier for customers to find the information they need.
The AI can also generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has been particularly useful for PowerCell Systems as they often have technical manuals and presentations that need to be converted into easily accessible articles.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of PowerCell Systems' customer support and helpdesk services.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to analyze the content of a customer's inquiry and suggest relevant replies.
How does Deskhero's AI enhance search results in the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant articles, making it easier for customers to find the information they need.
Can Deskhero's AI generate knowledge base articles from technical manuals and presentations?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to convert technical manuals and presentations into easily accessible articles.
* This article provides an example of how a fictive company in the Manufacture of Battery Storage Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
