BatteryTech Solutions receives numerous customer inquiries daily, ranging from simple questions to complex technical issues. To manage these effectively, they turned to Deskhero and its advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to analyze customer inquiries and suggest relevant responses. This has significantly reduced response times and improved the accuracy of the information provided.
The AI also enhances the search results in the knowledge base. By using the embeddings, it provides highly relevant articles based on the customer's search, reducing the need for customers to contact the support team for information.
Additionally, the AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has been invaluable for BatteryTech Solutions, allowing them to quickly convert their technical manuals and presentations into easily accessible articles.
By leveraging Deskhero's advanced AI capabilities, BatteryTech Solutions has been able to enhance their customer support services and improve overall customer satisfaction.
How does Deskhero's AI help BatteryTech Solutions manage customer inquiries?
Deskhero's AI uses OpenAI Embeddings to analyze customer inquiries and suggest relevant responses based on similar past tickets and relevant knowledge base articles. This reduces response times and improves the accuracy of the information provided.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses the embeddings to provide highly relevant articles based on the customer's search, reducing the need for customers to contact the support team for information.
Can Deskhero's AI generate knowledge base articles from technical manuals and presentations?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, allowing companies to quickly convert their technical manuals and presentations into easily accessible articles.
* This article provides an example of how a fictive company in the Manufacture of Battery Storage Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
