EnergyStorage Inc. has a diverse customer base with varied inquiries and support needs. Managing these effectively was a challenge until they adopted Deskhero. The platform's AI capabilities have transformed their helpdesk operations, making them more efficient and customer-centric.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand customer inquiries better and provide relevant responses. This has led to faster resolution times and increased customer satisfaction.
The AI also enhances the search functionality in the knowledge base. It uses the embeddings to deliver highly relevant search results, making it easier for customers to find the information they need without needing to contact the support team.
Furthermore, the AI can generate knowledge base articles from various file types, including Word, PowerPoint, and PDF. This has enabled EnergyStorage Inc. to quickly convert their technical documentation into easily accessible knowledge base articles.
By leveraging Deskhero's advanced AI capabilities, EnergyStorage Inc. has been able to streamline their helpdesk operations and provide a superior customer support experience.
How has Deskhero's AI improved the efficiency of EnergyStorage Inc.'s helpdesk operations?
Deskhero's AI uses OpenAI Embeddings to understand customer inquiries better and provide relevant responses, leading to faster resolution times. It also enhances the search functionality in the knowledge base and can generate knowledge base articles from various file types, further improving the efficiency of the helpdesk operations.
How does Deskhero's AI enhance the search functionality in the knowledge base?
Deskhero's AI uses the embeddings to deliver highly relevant search results, making it easier for customers to find the information they need without needing to contact the support team.
Can Deskhero's AI generate knowledge base articles from technical documentation?
Yes, Deskhero's AI can generate knowledge base articles from various file types, including Word, PowerPoint, and PDF, making it easier to convert technical documentation into easily accessible articles.
* This article provides an example of how a fictive company in the Manufacture of Battery Storage Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
